VIP Code
 

+44 (0) 118 9040 350

24 Hr Worldwide Order Line

 

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terms-condition

Media Coverage

Newspaper & Television

As seen in the

Terms & Conditions

 
 

The website www.eyesecrets.co.uk is maintained and operated by Newstel Media Ltd. When you view www.eyesecrets.co.uk your visit and any disputes arising from it are subject to these Terms and and our Privacy Policy. We have taken reasonable steps to ensure that www.eyesecrets.co.ukand all information provided on or through it is accurate. However, we assume no responsibility for information contained on www.eyesecrets.co.ukand disclaim all liability in respect of such information. . If you consider any linked pages to be inappropriate, illegal or offensive please let us know by contacting us at cs@eyesecrets.co.uk All questions regarding the use of .


Payment

We accept Credit Card, Debit Card payments via our secure on-line payment processing system, provided by Sage Pay and supported by Newstel Media Ltd.

Payment cards we accept are as follows. MasterCard / Visa / Visa Delta / Visa Electron / Maestro).

The goods will not be delivered until the customer's funds that have been paid to Advanced Health Limited have cleared in full.


Order Notes

Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Advanced Health Limited monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result. Advanced Health Limited reserves the right to decline orders for bulk or high value purchases.


Delivery

Your order will be sent to you in 4-5working days. International orders will be sent to you in 7-14 working days.


Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.


Privacy Policy

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.


Returns Policy & Guarantee

Customer Service Information

  • Thank you for ordering from www.eyesecrets.co.uk . We would appreciate any comments regarding our products or the manner in which your order was handled. Our customer service department can be reached by email at cs@eyesecrets.co.uk or by calling 0844 335 6670 or +44 (0) 141 341 2036.

  • You are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms please return your products unopened within 7 days of receiving your parcel. Your refund will be credited back to the same card used to make the original purchase. Please allow up to 28 days for your refund to be processed. Delivery charges are non-refundable.

  • Please send your parcel to: Advanced Health Ltd, Eye Secrets, 18-20 Payne Street, Port Dundas, Glasgow, Scotland G4 0LF.

To return online purchases to our Distribution Centre:

  • If the item you have received is faulty please email us at cs@eyesecrets.co.uk , with your order number and nature of the fault.
  • There is no need to contact us when returning items.
  • Please send your parcel to: : Advanced Health Ltd, Eye Secrets, 18-20 Payne Street, Port Dundas, Glasgow, Scotland G4 0LF . If you are returning an item to us, the cost of the return and condition of item is your responsibility.
  • The item(s) are your responsibility until it arrives at our warehouse. Therefore, please ensure you send the parcel using any secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.
  • We will send an e-mail to you once the return has been processed.
  • Your refund will be credited back to the same card used to make the original purchase. Please allow up to 28 days for your refund to be processed. Delivery charges are non-refundable.
  • Please note that refunds for goods bought as gifts can only be given to the debit or credit cardholder (the original payer).
  • If you have any problems please keep the parcel summary displaying your order details for your reference and quote your order reference on all correspondence.